Customer Success Engr

Job Summary

Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.

As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and Azure to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.

By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global Systems Integrators, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.

Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.

Location: West Coast or Mountain Time Zone preferred

Job Requirements

• Foster impactful relationships with customers, NetApp, and Azure account teams, deeply understanding their needs and delivering tailored solutions
• Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans
• Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions
• Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology
• Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges
• Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies
• Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals
• Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success

Education & Experience

• A minimum of 5 years of experience in customer-facing roles such as CSE/CSA, solutions consultant, professional services delivery manager, or cloud architect
• Bachelor of Science Degree or relevant experience
• Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
• Must have experience with Microsoft Azure and Azure NetApp Files (ANF)
• Excellent communication and executive presence are required
• Fluency in both English and Spanish is highly desirable
• Excellence in project management and analytical thinking is required
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Compensation:

The target salary range for this position is $150,000-$190,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.