Customer Success & Clinical Utilization Manager
Location: Florida preferred, or other nearby U.S. locations
Reports to: VP, General Manager of the Americas
Travel: Required (significant customer-facing travel)
About Mentice
Mentice is a leading global MedTech company transforming healthcare through advanced endovascular simulation solutions. For more than 25 years, we've helped clinicians acquire, retain, and enhance interventional therapy skills, ultimately improving patient outcomes worldwide.
Our solutions are trusted by top medical device companies and healthcare organizations across the globe. Mentice operates regional offices in the U.S., Europe, India, China, and Japan, with headquarters in Gothenburg, Sweden.
About the Role
We are seeking a Customer Success & Clinical Utilization Manager to serve as a critical bridge between clinical practice, clinical education, and advanced simulation technology. In this role, you will partner closely with healthcare providers to drive adoption, utilization, and measurable impact of simulation-based training solutions across clinical environments.
You will act as a trusted clinical advisor to customers, ensuring our solutions meet real-world needs while helping demonstrate clinical, operational, and financial value. This is a highly visible, customer-facing role with strong influence across product development, clinical research, and education.
What You'll Do
Customer Engagement & Adoption
Partner directly with hospitals and academic institutions to support implementation, utilization, and long-term success of simulation solutions
Serve as a clinical subject matter expert and trusted advisor throughout the customer lifecycle
Conduct on-site visits to drive adoption, optimize workflows, and support customer goals
Clinical Impact, Data & ROI
Develop and own a framework for measuring clinical, operational, and financial outcomes of simulation-based training
Define success metrics and ROI targets collaboratively with customers
Support customers in implementing baseline measurements and ongoing tracking methodologies
Translate outcomes into clear, compelling evidence of value
Clinical Research & Product Enablement
Lead and support clinical studies with hospital and academic partners
Contribute with clinical insight and customer feedback to guide product development and innovation
Help establish and document best practices for simulation use
Education, Network & Innovation
Develop clinical use cases, educational content, and utilization best practices
Build relationships with key opinion leaders and expand clinical networks
Stay at the forefront of emerging trends in clinical education and simulation
What We're Looking For
Required Qualifications
Strong background in interventional procedures (cardiology, neurovascular, or related fields)
Experience in clinical utilization, education, research, or evidence-based practice
Familiarity with hospital workflows and/or simulation technologies
Excellent communication, presentation, and collaboration skills
Ability to work independently in an agile, fast-paced environment
Willingness and ability to travel extensively
Education
Advanced degree in a clinical or technical discipline (e.g., nursing, technologist background)
MBA or equivalent business education is a plus
Experience
Minimum 5 years of relevant professional experience
Experience in the medical device industry, clinical utilization management, customer success, or clinical practice (e.g., cath lab technologist or nurse) strongly preferred
Why Mentice
Be at the forefront of innovation in clinical education and simulation
Influence real-world clinical outcomes and patient care
Work cross-functionally with product, research, and education leaders
Make a measurable impact on how healthcare professionals train and learn
If you're passionate about improving clinical education through technology and thrive in customer-facing, impact-driven roles, we'd love to hear from you.
Apply today to help shape the future of simulation-based clinical training.