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Customer Success Associate

US462

  • Sunnyvale, California
  • 9 days ago

    Highlights

    Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients. About Us: AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes.

    Numbers & Facts

    LocationSunnyvale, California
    Websitehttps://www.alphagraphics.com/us-california-sunnyvale-us46

    Description

    Benefits:
    • Comission
    • Opportunity for advancement
    • Paid time off
    • Training & development
    About the Role:

    We are seeking a friendly, enthusiastic, and motivated Customer Success Associate. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience — building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients.


    Responsibilities:

    • Maintains a professional appearance and ensures all clients have a positive customer experience
    • Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services
    • Be highly responsive to customer inquiries
    • Communicate courteously with customers though email, over the phone, and in person
    • Assist customers with the resolution of any problems that may arise
    • Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
    • Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis
    • Review customer files to ensure production quality and accuracy
    • Track and manage customer orders, timelines, and follow-ups using CRM tools
    • Identify new sales opportunities, build relationships, and develop repeat customers
    • Handle customer concerns, complaints, and escalations with professionalism and urgency

    Requirements:
    • 1+ years of experience in customer service, account management, or a client-facing role
    • Experience in print, marketing, or graphic design industries is a major plus. 
    • Have strong verbal and excellent communication and interpersonal skills
    • Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail
    • Proficiency with CRM software and Microsoft Office or Google Suite
    • Detail-oriented with strong organizational and follow-up skills.
    • Positive, team-oriented attitude with a customer-first mindset
    • Knowledge of Printsmith estimating software a big PLUS 
    About Us:
    AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes. Our Sunnyvale location, US462, is proud to deliver high-quality, customized solutions that help local businesses stand out and grow. We foster a collaborative, creative work environment where employees are empowered to make a real impact every day.
    Compensation: $4,000.00 - $6,000.00 per month




    *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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