Customer Success Associate - Hybrid - Waldwick, NJ

At Kallman Worldwide, Inc., we connect U.S. businesses with global opportunities through industry-leading U.S. Pavilions at international trade shows. Our Exhibitor Services Team is looking for a Customer Success Associate to coordinate logistics, maintain high service standards, and manage deadlines under pressure.

What You'll Do

• Front-line support for exhibitors via phone and email, resolving questions related to products, services, and orders alongside daily office tasks.
• Communicating exhibitor needs to the appropriate Operations Specialist and maintaining workflow documentation to ensure all ordered services are fulfilled and delivered on-site.
• Assisting with portal access and task completion; entering exhibitor orders into the system accurately and on time.
• Maintaining working knowledge of Exhibitor Rules and Regulations for each event.
• Overseeing service orders, billing, invoicing, and accounts receivable across multiple concurrent trade shows, coordinating closely with the Finance team to manage credits, outstanding balances, payment discrepancies, and customer payment follow-ups.
• Overseeing deadline management; auditing exhibitor portals, price tables, and communications for accuracy and compliance.
• Coordinate and manage the graphic proofing and approval process with international stand builders, ensuring artwork meets production specifications, client requirements, and established deadlines. Review proofs, communicate necessary revisions, and oversee final approvals to ensure accurate and timely production.

What We're Looking For

• 2+ years of customer service experience; high school diploma or equivalent required
• Strong Office 365 skills (Outlook, Word, Excel, PowerPoint)
• Excellent communication, organization, and ability to thrive in a fast-paced, deadline-driven environment

What We Offer

• $55,000–$65,000 salary with competitive compensation
• Health, dental, and vision insurance; 401(k) with employer match
• Generous PTO and company holidays
• Professional development and a collaborative, mission-driven team

Hiring Process: Qualified candidates can expect a brief phone screen followed by one to two interviews. A cover letter is strongly advised. We appreciate your interest in joining the team!