Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.
We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction, providing exceptional service, and maintaining strong relationships with our clients. This is a full-time, on-site position that requires excellent communication skills and a passion for helping others.
Proven experience in customer service or a related field
Strong communication and interpersonal skills
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with strong organizational skills
Proficiency in using CRM software and other relevant tools
Ability to work independently and as part of a team
Knowledge of the mortgage industry is a plus
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Professional development opportunities
Supportive and collaborative work environment