Sales Account Manager Jobot
Tampa, FL12 days ago
Highlights
As a Workday Certified Solution Partner , we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options. Your focus is keeping customers engaged, conducting Quarterly Business Reviews (QBRs), monitoring account health, following through on commitments, coordinating internally, and ensuring customers receive consistent support throughout their relationship with ZKTeco WFM.
Numbers & Facts
| Location | Tampa Oaks, FL |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Company Size | 50 to 99 employees |
| Year Founded | 1998 |
| Website | http://www.zktechnology.com |
Description
Benefits:
About ZKTeco WFM
ZKTeco WFM is The Workforce Data Collection Company.
We provide enterprise time clocks, cloud software, mobile and web solutions, and implementation and support services that help organizations collect trusted time and labor data.
As a Workday Certified Solution Partner, we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options.
Our U.S. headquarters is in Tampa, Florida.
About the Role
We are looking for a Customer Success Account Manager to manage ongoing relationships with established Workday customers after implementation.
This is not a quota-carrying sales or cold-calling position. Your focus is keeping customers engaged, conducting Quarterly Business Reviews (QBRs), monitoring account health, following through on commitments, coordinating internally, and ensuring customers receive consistent support throughout their relationship with ZKTeco WFM.
Key Responsibilities
· Maintain regular customer touchpoints, prepare and conduct QBRs, and keep customers informed of relevant product updates and capabilities
· Monitor customer satisfaction, account health, support trends, escalations, and upcoming renewals
· Track customer commitments, ensure timely follow-up, and support renewal preparation
· Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs and communicate opportunities internally
· Maintain accurate customer information, activities, and account updates in Zoho CRM
What We're Looking For
· 2–4 years of customer success, account management, client relations, or B2B customer-facing experience
· Strong communication and presentation skills
· Excellent organization and follow-through
· Comfortable conducting customer meetings and QBRs
· Ability to manage multiple customer accounts and priorities
· Strong attention to detail and CRM discipline
· Technology/SaaS experience preferred
· HCM, WFM, Time & Attendance, Payroll, or Workday experience is a plus, but not required
Compensation & Benefits
· $55,000 base salary
· Company Profit sharing and Performance bonus up to 20%
· Health insurance options
· PTO and company holidays
· Professional growth opportunities
The performance bonus is based primarily on execution, including QBR completion, customer touchpoints, follow-up, CRM accuracy, account health, renewal readiness, and customer satisfaction—not an individual sales quota.
Join ZKTeco WFM
This is an opportunity to build your career working with enterprise Workday customers at the intersection of workforce technology, cloud software, and enterprise time and labor data collection.
The Workforce Data Collection Company.
Purpose-Built. Integrated. Scalable.
Every Punch Matters.
- Company parties
- Profit sharing
- Training & development
- Health insurance
- Paid time off
- Bonus based on performance
- Dental insurance
About ZKTeco WFM
ZKTeco WFM is The Workforce Data Collection Company.
We provide enterprise time clocks, cloud software, mobile and web solutions, and implementation and support services that help organizations collect trusted time and labor data.
As a Workday Certified Solution Partner, we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options.
Our U.S. headquarters is in Tampa, Florida.
About the Role
We are looking for a Customer Success Account Manager to manage ongoing relationships with established Workday customers after implementation.
This is not a quota-carrying sales or cold-calling position. Your focus is keeping customers engaged, conducting Quarterly Business Reviews (QBRs), monitoring account health, following through on commitments, coordinating internally, and ensuring customers receive consistent support throughout their relationship with ZKTeco WFM.
Key Responsibilities
· Maintain regular customer touchpoints, prepare and conduct QBRs, and keep customers informed of relevant product updates and capabilities
· Monitor customer satisfaction, account health, support trends, escalations, and upcoming renewals
· Track customer commitments, ensure timely follow-up, and support renewal preparation
· Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs and communicate opportunities internally
· Maintain accurate customer information, activities, and account updates in Zoho CRM
What We're Looking For
· 2–4 years of customer success, account management, client relations, or B2B customer-facing experience
· Strong communication and presentation skills
· Excellent organization and follow-through
· Comfortable conducting customer meetings and QBRs
· Ability to manage multiple customer accounts and priorities
· Strong attention to detail and CRM discipline
· Technology/SaaS experience preferred
· HCM, WFM, Time & Attendance, Payroll, or Workday experience is a plus, but not required
Compensation & Benefits
· $55,000 base salary
· Company Profit sharing and Performance bonus up to 20%
· Health insurance options
· PTO and company holidays
· Professional growth opportunities
The performance bonus is based primarily on execution, including QBR completion, customer touchpoints, follow-up, CRM accuracy, account health, renewal readiness, and customer satisfaction—not an individual sales quota.
Join ZKTeco WFM
This is an opportunity to build your career working with enterprise Workday customers at the intersection of workforce technology, cloud software, and enterprise time and labor data collection.
The Workforce Data Collection Company.
Purpose-Built. Integrated. Scalable.
Every Punch Matters.
About Company
ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers superior quality hardware, full-featured embedded device software, and a suite of software development tools and services that enable both industry partners and Workday Time Tracking customers to maximize the return on investment in their workforce data collection systems.
Industry Expertise
With more than 10+ years serving more than 500 satisfied time and attendance and workforce management software partners across the globe, including 150 in North America, ZKTeco has developed extensive knowledge of the entire data collection process. Our deep expertise in hardware, software, and integration processes, combined with innovative product design and large-scale manufacturing capabilities, gives our industry partners the economic advantages they need -- and for their customers, the most cost-effective, enterprise-class, and high-quality product data collection solutions on the market.
Likewise, our Workday customers benefit from our extensive experience working with time and attendance and workforce management software partners to integrate our data collection terminals across multiple industries, many with unique requirements at each stage of the data collection process. And after enabling our customers to implement Workday Time Tracking at more than 2,000 sites, our practical deployment experience for data collection solutions is second to none.
A Comprehensive Suite of Data Collection Solutions
We don’t just sell terminals – we offer development tools and services for every stage of the data collection process. We can provide anything that our partners need to complete their time and attendance or workforce management solutions offering. We support many different end-user and business activity scenarios, including customized business features for any industry and technical design support for partners interested in innovating their own time-clock-based applications. We have the flexibility, knowledge, and design and production capabilities to meet any requirements.
And with our modular approach, companies can deploy the combination of hardware, software, and solutions that best meets their needs.
Lower Total Cost of Ownership and Rapid ROI
Our economies of scale in manufacturing and rapid design cycle, combined with our time-saving software development tools, solutions and services, enable us to provide the most cost-effective data collection solutions on the market to our customers and partners. By leveraging ZKTeco’s solutions, our partners and customers can get to market faster, minimizing the development risk that occurs with lengthy implementation projects, and decreasing the total cost spent on development. And with our customer-first support and long product life cycle, both partners and customers can maximize their return on investment in both ZKTeco products and their entire workforce management solution.
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