Customer Solutions Specialist

HIGHLIGHTSOn-SiteFull-TimeEco Solution LOCATIONAlpharetta GAStep into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.Position SummaryThe Customer Solutions Specialist delivers timely accurate and professional support across customer inquiries cases orders parts warranty returns and related service needs. The role owns issues through resolution maintains complete case documentation and collaborates across teams to provide a consistent customer experience.The specialist also develops and maintains accurate customer-focused CSG processes procedures and FAQs that promote self-service improve information accessibility and reduce avoidable contacts. Approved AI tools may be used to support content development standardization and continuous improvement.Key ResponsibilitiesDocumentation Accuracy and Self-ServiceDevelop and maintain accurate customer-focused CSG processes procedures standard work knowledge articles and FAQs.Convert complex internal information into clear consistent and professional customer-facing content.Validate documentation with process owners and subject matter experts before publication or distribution.Organize content so customers and employees can quickly locate answers and complete common tasks through self-service.Review content routinely for accuracy usability duplication and opportunities to reduce repeat contacts.Use approved AI tools to assist with drafting editing formatting and content standardization while ensuring human review and final accuracy.Customer Support and Case OwnershipRespond to customer and partner inquiries through assigned channels with professionalism accuracy and urgency.Create update and manage cases from initial contact through resolution including clear notes actions ownership and next steps.Research order parts warranty return shipment account and process-related questions using approved systems and resources.Communicate realistic status updates and coordinate escalations when issues require cross-functional support.Identify customer impact remove barriers where possible and confirm resolution before closing the case.Operational Excellence and CollaborationFollow established policies procedures service standards and data handling requirements.Partner with Sales Operations Parts Warranty Logistics Technical Support and other teams to resolve issues and improve processes.Identify recurring contact drivers documentation gaps and process breakdowns recommend practical corrective actions.Participate in training calibration team meetings and continuous improvement activities.Support team service-level quality productivity case-aging and customer-experience objectives.Required QualificationsHigh school diploma or equivalent associate or bachelors degree preferred.Experience in customer service customer solutions call center order management technical support or related environment.Strong written and verbal communication skills with the ability to explain information clearly to internal and external audiences.Demonstrated attention to detail and the ability to maintain accurate records and documentation.Ability to prioritize multiple cases meet deadlines and work effectively across functions.Proficiency with Microsoft 365 applications and experience using CRM case-management knowledge-management ERP or similar business systems.Ability to learn about products policies processes and systems quickly.Preferred QualificationsExperience creating standard operating procedures knowledge articles FAQs training materials or customer-facing documentation.Experience with Salesforce or a comparable CRM and case-management platform.Experience supporting parts warranty orders logistics returns distributors contractors or business-to-business customers.Familiarity with approved generative AI tools for business writing knowledge development or process improvement.Recruiting Range25-25 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.