Customer Solutions Coordinator

We’re excited about your interest in pursuing the next step in your career with US Foods!  Your continuous growth and development is critical to our success.  

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468.  You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information.  A member of our HR department will return your call within two business days.

https://www.usfoods.com/careers/job-application-accomodation.html

NOTE: Before you begin your internal job search, please review the criteria you will need to start the process.

Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn

BECOME A US FOODS® TEAM MEMBER!

We are looking for a Customer Solutions Coordinator who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.

We help YOU make it!.  US FOODS®is the company built on YOU Matter, where your hard work is rewarded.

The starting pay rate is between: $24.49 and $30.00 per hour depending upon experience.

Schedule: Monday - Friday, 8am - 5pm

Benefits: Effective day one!

US FOODS® has a lot to offer: 

• US FOODS® is the company built on YOU Matter, where your hard work is rewarded.

• We are committed to compensation and benefits that respect and reward our employees for their dedication and hard work

• Service recognition and employee rewards

• Employee Assistance Program

• Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training

• Leading foodservice distributor that generates billions in revenue and is a publicly traded Fortune 150 company on the New York Stock Exchange (NYSE)

BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave.

As a US FOODS® Customer Solutions Coordinator you will be Leveraging proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn. Your efforts are the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.

WHAT YOU BRING TO THE TABLE

• High School diploma or equivalent required. Bachelor’s degree preferred

• Related Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.

• Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.  

• Excellent organizational skills required.  

• Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.  

• Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.  

• Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results. 

• Salesforce software experience preferred

• Physical Requirements: Must be able to sit and stand for long periods of time

MAIN INGREDIENTS

Great Customer Solutions Coordinators are crucial to the US FOODS® team and one of the important faces of our organization. Our CSC strive for integrity and reliability, while building trusting relationships with our team.

• Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment

• Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score

• Provides area reporting and analysis specific to new business and lost business 

• Active participant in Core Team Meetings and Routines

• Audit programs for accurate sales information 

• Administers SOUS and Expand Share user access 

• Other responsibilities as required

• Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others

• Email and or phone Interaction with prospective customers

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $18.00/hr - $37.00/hr.

​​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

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***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

Grade: N11

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***