Customer Solutions Architect - InsightFinder AI
Introducing ARI: InsightFinder's New Operational Reliability AI Agent
InsightFinder's Patent for Automated Incident Prevention is Granted
AI Agents: The New Path Forward and How Reliability Catches Up
How to Monitor AI Agents: Reliability Challenges and Observability Best Practices
Composite AI for IT Observability: Why Generative AI Alone Is Not Enough
What Is Composite AI? A Practical Guide to Reliable and Trustworthy AI Systems
Debugging Faster with Distributed Traces in InsightFinder AI Observability Platform
Insights for Grafana: From Correlation to Causation with InsightFinder AI
Products
AI Observability Manage your ML and LLM models - ensure security, accuracy, and performance.
IT Observability Streaming anomaly detection, root cause analysis, incident prediction, and auto-remediation.
Platform
Unified Intelligence Engine - UIE InsightFinder Unified Intelligence Engine (UIE) platform leverages our advanced AI to seamlessly integrate and analyze diverse data sources, delivering actionable insights for optimal decision-making.
Integrations Our platform expertly integrates with leading observability solutions and open source monitoring tools, ensuring a comprehensive and versatile approach to achieving AI-driven self-healing and self-optimizing.
Release Notes Summary of InsightFinder AI''s quarterly product release updates.
Pricing
Resources
White Papers
Data Sheets
Success Stories
Demo Videos
Interviews
Blog
Webinars
Documentation
Company
About / Our Mission
The Team
Patents
News Coverage
Announcements
Careers
Security
Partners
Partners
Marketplace Integration
Login
Login
Sign up for free
Customer Solutions Architect
InsightFinder is the industry's first system of intelligence for IT operations that predicts incidents hours before they occur. The company's patented anomaly detection algorithms use unsupervised machine learning to automatically identify, diagnose, and remediate issues from logs, metrics, and traces. Join the team that is changing how modern applications are deployed and managed. If you're ready to test your limits and be part of the next great technology success story, we need you here! The Solution Architect is responsible for working with customers to scope requirements, design solutions, ingest data, configure InsightFinder, and manage projects. Successful candidates will have demonstrated success in high-growth enterprise software environments configuring complex products in customer-facing roles. Requirements
BS or equivalent in a technical field At least two years in a related role Exceptional oral and written communication skills Technical understanding of IT monitoring, IT Service Management, IT Operations Management, and/or Event Management Technical understanding of Data Science principles, common algorithms, AI model management, and/or AI frameworks like TensorFlow/PyTorch/Keras Demonstrated success applying the following patterns, technologies, and concepts: automation (platform setup, build, deploy, etc), Linux administration - CentOS/Red Hat, etc., Bash scripting, Ansible, Python Familiarity with all or a subset of the following: containerization and container orchestration, Kafka, Splunk, Hadoop, Cassandra, Redis, RabbitMQ Assorted logging and metric collection tools (collectd, logstash, filebeat, etc.) Experience with Git (GitHub, Bitbucket) Experience with Jira or similar
Responsibilities
Define architecture and scope requirements for customer projects Provide installation and setup support to customers Work closely with customers to troubleshoot and resolve support issues Provide on-call support (as needed) Work with Software Engineers to identify the root cause of issues and resolve them quickly Stay up-to-date with changes to modern technologies and industry trends Participate in a variety of planning and development activities
Additional Information
Location Remote/Raleigh, NC
InsightFinder provides innovative machine learning technology to unlock the value in IT operational data, from performance metrics to log files, finding root causes for deviations from normal behaviors and recurring patterns, as well as predicting future events and outages to reduce unnecessary human intervention. InsightFinder's core technologies and patented solutions are available via online subscription or on-premise deployment. If you're passionate about technology and ready to do the best work of your life we need you here. Be part of the next great high-tech success story!
Apply Now You are applying for the position of "Customer Solutions Architect"
"*" indicates required fields
First NameLast NameEmail*
LinkedIn Profile URL*
Careers
InsightFinder is the industry's first system of intelligence for both AI Observability and IT Observability that predicts incidents hours before they occur. The company's patented anomaly detection algorithms use unsupervised machine learning to automatically identify, diagnose, and remediate issues from logs, metrics, and traces. Join the team that is changing how modern applications are deployed and managed. If you're ready to test your limits and be part of the next great technology success story, we need you here!
All Open Positions
From the Blog
Blogs
Introducing ARI: InsightFinder's New Operational Reliability AI Agent Production reliability is hitting a breaking point. As systems become more distributed and deployments… Read more
Blogs
InsightFinder's Patent for Automated Incident Prevention is Granted InsightFinder has been granted its automation patent which completes its unique closed-loop reliability platform… Read more
Blogs
AI Agents: The New Path Forward and How Reliability Catches Up AI applications are shifting from "answer engines" to "action engines." The moment an AI… Read more
Explore InsightFinder AI
Take InsightFinder AI for a no-obligation test drive. We'll provide you with a detailed report on your outages to uncover what could have been prevented.
Sign up for free
Schedule live demo
Products
AI Observability
IT Observability
InsightFinder
Our Mission
Blog
Contact
Resources
Pricing
Documentation
Patents
Integrations
Release Notes
Copyright © 2016-2026 InsightFinder. All Rights Reserved.
Privacy Policy
Terms of Use