Customer Solutions Architect

About the Role

Auger sells measurable outcomes to companies that have already been burned by vendors who promised outcomes and only delivered software. The Customer Solutions Architect is the person who stands between that history and the next promise, on the ground, for as long as it takes to prove it true.

Based out of our Dallas HQ - with frequent travel to customer sites - you are the senior face of Auger to our Customer's executives and operators, and you run the program that delivers Auger's value: the plan, the milestones, the dependencies, the status. Something will break in a complex, multi-workstream deployment. When it does, you surface it early, unblock it fast, and have the hard conversation onsite before it becomes an escalation.

You partner with a Product Lead who owns what gets built and a GTM lead who owns commercial strategy, but the customer relationship and the day-to-day execution belong to you. You are measured on one outcome: whether the customer got the value Auger promised, and whether they can see it.

The person who excels here has run complex, high-stakes engagements before and can hold the whole deployment in their head while making it look controlled even when it isnt. They read a room fast, earn trust with senior stakeholders quickly, and stay composed when a conversation gets hard. Supply chain or operational experience helps you earn credibility with operators on day one, but program management instincts and composure under pressure are what carry the role.

What Youll Do

• Own the onsite customer relationship, becoming the trusted senior presence the customers operators and leaders rely on and the first call when something is wrong.
• Run the program: drive the plan, milestones, dependencies, and status across a complex, multi-workstream deployment.
• Keep the engagement on the rails by surfacing risks early, unblocking fast, and managing hard conversations onsite before they escalate.
• Partner with the Product Lead and GTM lead so the customer hears one coherent story about whats being delivered and where the account is headed.
• Set execution priorities and make sure every thread is tracked and closed.
• Translate between the customer and Auger: carry operational reality back to the Product Lead and engineering, and carry product direction back to the customer.

What you bring

• 10+ years managing complex, high-stakes program or engagement deployments in Fortune 500+environments. Can hold a complex deployment in their head, drive it, and make it look controlled even when it isnt.
• Demonstrated ability to build trust and manage relationships with senior stakeholders.
• Familiarity with supply chain or operations, from direct experience or adjacent work.
• High EQ. Reads the room, builds trust fast, and handles tension without losing the relationship.
• Excellent customer-facing UX. Polished and credible in front of senior customer stakeholders.
• Willingness and ability to travel heavily and live onsite for the duration of engagements.
• Experience navigating high-pressure conversations with ease.