Position Summary
We are seeking a friendly, professional, and customer-focused Customer Solution Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate customer quotations based on pricing, lead times, and product specifications.
- Enter customer orders into the ERP or order management system accurately and efficiently.
- Verify product pricing, availability, and delivery schedules.
- Provide Technical support and product information to customers.
- Perform stock and inventory checks to confirm product availability and communicate expected lead times.
- Resolve customer Inquiries in a timely and professional manner.
- Accurately document customer interactions and maintain customer records.
- Process RGA and credit request.
- Review and updated orders as needed.
- Provide product and technical information to customers.
- Collaborate with other departments for customer inquiry resolution.
- Meet or exceed customer satisfaction, response time, and performance goals.
We are looking for you to have:
- Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Drive for change and innovation.
- Ability to build relationships through collaboration.