Customer Service Specialist – Full-Time, In-Office (Portage, MI) Jeannie Cleaning | 30–40 hours/week | Monday–Friday | No nights, no weekends $20/hour (600–$800/week)Please read before applying:This is a full-time, in-person position at our office at 640 Romence Road in Portage. It is not remote or hybrid. Because our clients and team rely on this role every day, including bad weather days, we're looking for candidates who live near our Kalamazoo/Portage office and can commute reliably year-round.About the RoleWe do more than clean homes... We Make Lives Better! As our Customer Service Specialist, you'll be the voice of Jeannie Cleaning, the first person our clients talk to and the steady hand behind our daily schedule. This role is ideal for a polished, composed professional who genuinely enjoys helping people and takes pride in getting the details right.Position Details Reports to: Director of Operations Hours: 30–40 hours per week, Monday–Friday, between 7:30 AM and 5:30 PM. Schedules are assigned weekly, with occasional 7:30 AM openings. Pay: $20/hour (negotiable based on experience) Benefits: Health, dental, vision, and life insurance; paid time off; paid sick time Start Date: ASAPWhat You'll DoAnswer client calls live and respond to emails within one business day, with warmth and professionalismListen carefully to client needs, concerns, and feedback, and resolve issues calmly and thoughtfullyMake follow-up and satisfaction calls, and share praise or improvement requests with the right team memberSupport new clients by explaining our services, booking consultations, and confirming details before their first cleaningManage daily schedule changes, including call-outs, skips, and reschedules, and communicate them clearly to clients and techniciansKeep client preferences and job notes accurate in our scheduling softwareHelp open or close the office as needed and assist with other administrative dutiesWho We're Looking ForAt least 2 years of customer service experience, ideally in a phone- or customer-facing roleAn excellent listener who stays calm, patient, and professional, even with a frustrated clientClear, polished verbal and written communication by phone, email, and textHighly organized and dependable, able to juggle multiple priorities without dropping detailsComfortable with technology: email, texting, spreadsheets, Word documents, and web-based softwareReliable attendance and transportation. Able to commute to the office dailySomeone who sees this as a career and wants to grow with usOur Values: Caring, Excellence, and CommunityWe are looking for people to join our team who align with our core values and live them out. We hire for GWC: Gets It, Wants It, Has the Capacity. If you show up with a smile, have a servant's heart, and take pride in doing things well, we'd love to meet you.Why Join Jeannie Cleaning?An award-winning, locally women-owned business since 2015Competitive pay Full benefits package for full-time employeesPositive, drama-free culture built on kindness and respectMonday–Friday daytime schedule with no nights or weekendsReal growth opportunities, because we invest in your developmentCommunity impact through charity work and local eventsApply today and help us Make Lives Better! Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.