Customer Services - Customer Service Representative

Location:

Austin, TX

Salary Range:

20.00 per hour

Introduction

This role offers the opportunity to work in Long Term Care as a Customer Service Representative. It involves providing telephone support for resolution of customer problems, incidents, issues, requests, and queries in a call center environment.

Required Skills & Qualifications

• Minimum of 6 months to 1 year of customer care experience.
• High School Diploma or GED preferred.
• Excellent communication skills, both written and oral.
• Ability to work creatively and analytically in a problem-solving environment.
• Eager to contribute to a team-oriented environment.
• Desire to work in an information systems environment.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience with AWS CRM.
• Client office experience.
• Effective multi-tasking abilities.

Day-to-Day Responsibilities

• Must be available to work any 8-hour shift from 7am to 7pm.
• Provide functional telephone support for resolution of customer problems, incidents, issues, requests, and queries.
• Ensure proper documentation, notification, and escalation of contacts.
• Operate phone queue and participate in scheduled training.
• Manage incoming phone calls from the provider and customer communities in a prompt, courteous, and concise manner.
• Maintain appropriate documentation for all calls clearly and concisely, following all QA requirements.
• Transfer callers to other units as necessary.
• Meet individual performance standards and cross-train to other areas and assist as required.

Company Benefits & Culture

• High chances for extension of the contract.
• Work in a collaborative and team-oriented environment.
• Opportunity to gain experience in Long Term Care and information systems.

For immediate consideration please click APPLY to begin the screening process with Alex.