About the Role:Washler Garbage & Recycling in Garrett, IN is looking for a motivated and experienced Customer Service Working Supervisor to join our team! In this hands-on leadership role, you'll guide a customer service team while staying actively involved in daily operations — making a real impact in the community we serve.
Responsibilities:- Supervise and support customer service staff while actively participating in day-to-day operations
- Handle inbound customer inquiries, complaints, and service requests via phone, email, and in-person
- Train, coach, and mentor customer service team members to ensure consistent, high-quality service
- Monitor team performance and provide feedback to improve efficiency and customer satisfaction
- Coordinate with dispatch and operations teams to resolve service issues and scheduling concerns
- Maintain accurate customer account records and process billing or service changes as needed
- Identify process improvements to enhance overall customer experience
Requirements:- 2+ years of customer service experience, preferably in waste management, utilities, or a related field
- 2+ years prior supervisory lead experience required
- Strong communication and conflict resolution skills
- Ability to multitask and thrive in a fast-paced, customer-facing environment
- Proficiency with basic computer systems and customer account software
- Reliable, punctual, and a natural team leader with a positive attitude
- High school diploma or GED required; additional education a plus
About Us:Washler Garbage & Recycling has been a trusted name in waste collection and recycling services in the Garrett, IN area for years. Our customers rely on us for dependable, friendly service — and our employees enjoy a supportive work environment where hard work is recognized and valued. Join a company that takes pride in keeping our community clean and green!