Customer Service Warehouse Specialist

Job description

Overview:

We are looking for a motivated and customer-focused Inside Sales Associate to join our team!!

What You’ll Do:

• Provide customer service via phone, email, and in-person interactions
• Assist customers in selecting products, offering technical guidance and solutions
• Prepare quotes, process orders, and follow up to ensure accuracy and satisfaction
• Build and maintain strong relationships with contractors, vendors, and internal teams
• Collaborate with the warehouse and outside sales team to ensure timely delivery and service
• Stay informed about product lines, industry trends, and vendor offerings
• Support counter sales and other branch operations as needed
• Operate forklifts to move materials around warehouse
• Load and unload shipments

What You Bring:

• Previous experience in inside sales, customer service, or wholesale distribution (plumbing/HVAC/electrical /mechanical industrial experience is a plus)

• Strong communication and relationship-building skills

• Ability to multitask, prioritize, and stay organized in a busy environment

• A proactive, problem-solving mindset

• Comfort with computer systems, order entry, and basic Microsoft Office tools

• A team-oriented attitude and willingness to learn