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Customer Service/Warehouse Associate - FT

Dal-Tile

  • Louisville, Kentucky
  • 30+ days ago

    Highlights

    Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts. The Customer Service/Warehouse Associate will be responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks.

    Numbers & Facts

    LocationLouisville, Kentucky
    IndustryAdvertising and PR Services
    Year Founded1947
    Websitehttp://www.daltile.com/

    Description

    Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will be responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift equipment.

    Primary Objective
    Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

    Primary Function and Scope:
    • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
    • Addresses and resolves customer complaints (returns and order errors).
    • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing the petty cash box, preparing various performance reports, updating the customer master file, and creating vendor orders.
    • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
    • Waits on customers and prepares sales slips.
    • Produces daily sales reports.
    • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
    • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
    • Operates forklift equipment.
    • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
    • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
    • Performs other related duties as required.

    Experience and Knowledge Required:
    • HS diploma or equivalent experience.
    • 3+ years of customer service experience and warehouse experience.

    Competencies:
    • Organization.
    • Math.
    • Time management.
    • Computer skills.
    • Detail oriented.
    • Customer service.
    • Safety conscious.

    Other Pertinent Job Information
    While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

    About Company

    Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled

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