Customer Service (Ventura California USA)

Customer Service Representative / Inside Sales Associate (Ventura, CA)

Who We Are

California Surveying & Drafting Supply (CSDS) is a leading technology solutions provider serving architects, engineers, contractors, land surveyors, utility professionals, and GIS organizations throughout California. We deliver innovative solutions including GPS, laser, optical, scanning, mapping, 3D reality capture, underground utility locating, and large-format printing technologies that help our customers improve productivity, accuracy, and profitability.

As an authorized distribution partner for Trimble, Spectra Precision, Radiodetection, HP, and other industry-leading manufacturers, CSDS provides a complete portfolio of equipment sales, rentals, training, technical support, and professional services.

Position Summary

CSDS is seeking a highly motivated Customer Service Representative / Inside Sales Associate to join our Ventura team.

This is an excellent opportunity for someone who enjoys building customer relationships, identifying sales opportunities, and helping customers find solutions to their business challenges. In this role, you will serve as the primary point of contact for customers while supporting branch sales growth through outbound prospecting, lead qualification, account development, and product promotion.

The ideal candidate is customer-focused, sales-oriented, and energized by working in a fast-paced environment where exceptional service leads to increased customer loyalty and revenue growth.

In This Role, You Will...

Customer Service & Relationship Management

• Deliver an exceptional customer experience across all customer interactions.
• Respond to customer inquiries via phone, email, e-commerce, and walk-in traffic.
• Build strong relationships with existing customers and become a trusted resource for their equipment and technology needs.
• Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.

Sales & Business Development

• Identify opportunities to grow existing accounts through cross-selling and upselling products, services, rentals, training, and support programs.
• Support branch revenue goals by promoting new products, special programs, and manufacturer promotions.
• Conduct outbound sales calls to existing and prospective customers.
• Follow up on quotes, leads, open opportunities, and inactive accounts.
• Qualify inbound leads and coordinate opportunities with outside sales representatives.
• Assist with onboarding new customers and expanding customer relationships.
• Maintain consistent contact with customers to identify upcoming projects and equipment needs.

Product & Solution Consulting

• Advise customers on equipment selection, applications, software solutions, and accessories.
• Recommend alternative products or solutions that better meet customer requirements.
• Stay informed on industry trends, technologies, and CSDS product offerings.
• Assist customers in understanding the business value of our solutions.

Administrative & Branch Support

• Process sales orders, quotations, rental requests, and customer transactions.
• Maintain accurate customer and opportunity records within our CRM.
• Support branch operations through data entry, reporting, and administrative activities.
• Work collaboratively with sales, service, rental, and training teams to drive customer success.

About You

You are a relationship builder who enjoys interacting with customers and helping them succeed. You are comfortable discussing technology, uncovering customer needs, and identifying sales opportunities.

Qualifications

• 1+ years of customer service, inside sales, sales support, or account management experience.
• Strong communication and relationship-building skills.
• Proven ability to identify customer needs and recommend solutions.
• Excellent phone presence and customer engagement skills.
• Highly organized with strong follow-up and time management abilities.
• Self-motivated and capable of working independently.
• Comfortable working toward sales goals and performance metrics.
• Experience using Microsoft Office applications.
• CRM experience (Salesforce, HubSpot, Dynamics, etc.) is an asset.
• Construction, surveying, utility, engineering, GIS, or technology industry experience is a plus.
• Bachelors degree or equivalent work experience preferred but not required.

What Success Looks Like

• Consistently delivers an outstanding customer experience.
• Generates new sales opportunities through proactive customer engagement.
• Increases revenue within existing accounts through cross-selling and upselling.
• Maintains high quote conversion and customer retention rates.
• Collaborates effectively with outside sales representatives to grow branch revenue.
• Contributes to achieving branch sales and profitability targets.

Why Choose Us?

The right candidate will be offered:

• Competitive base salary starting at $25.00/hour
• Sales commission opportunity of up to $15,000 annually
• Company-paid 401(k) contribution (guaranteed)
• Opportunity to purchase shares in a successful private company
• Vacation, sick time, and holiday pay
• Company-paid medical and dental insurance (less $25 employee contribution)
• Ongoing professional development and manufacturer-certified training
• Book Club Program (we purchase books that support your professional growth)
• Company-provided phone, computer, and demonstration tools
• Permanent, full-time employment
• Career growth opportunities within sales, business development, and leadership

And much more!

Why This Role Is Different

This is more than a traditional customer service position. It is an opportunity to build a career in technology sales and customer success within one of Californias leading geospatial, construction, and subsurface technology companies. If you enjoy helping customers, building relationships, and contributing directly to sales growth, wed like to hear from you.

Cansel / CSDS is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to employment equity and welcome applications from all qualified individuals.

E-Verify Notice Statement:

This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).

Este empleador participa en E-Verify.

Este empleador proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo.

Importante: Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa en su contra, incluyendo la terminación de su empleo.