| Location | Bloomsburg, PA |
We are seeking a dedicated Customer Service Technician to join our team. In this position, you will support the delivery, setup and maintenance of medical equipment, oxygeb and supplies. While educating patients and caregivers on proper use and maintenance. The role also provied customer service by phone and in person to patients and referral sources
• Adhere to company policies and procedures regarding personal protective safety equipment.
• Assist with updating the respiratory grid.
• Be available for on-call assignments as needed.
• Complete all necessary delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care
instructions, and route sheets.
• Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
• Deliver, set up, and maintain equipment at the delivery address using a company or personal vehicle.
• Develop and maintain working knowledge of current products, services, and applicable governmental regulations.
• Educate patients and/or caregivers on the safe use and maintenance of delivered items.
• Maintain the assigned company vehicle in a clean and safe working condition.
• Maintain the referral log.
• Manage intake activities, including answering phones, receiving faxes, collecting patient and referral source information, data
entry into IMBS, printing tickets, assembling charts, and processing paperwork.
• Monitor office supplies.
• Observe additional patient needs and report them during the morning meeting.
• Prepare CMNs/SOPs for Sales Representatives and document them on the tracking log.
• Prepare complete and accurate files for the Billing Department.
• Prepare tickets for daily routes.
• Provide service for walk-in patients.
• Report equipment hazards and/or product incidents as required.
• Work with location personnel to coordinate deliveries.
• Perform other duties as assigned.
• Valid driver license and general delivery experience.
• Customer service experience or home setup experience preferred.
• Comfortable using computers and handling office-related tasks.
• Dependable, professional, patient, and comfortable educating patients and caregivers.
• Able to manage several tasks at once and work cooperatively with others.
• Able to communicate politely and professionally with patients and referral sources
Pay Range $19-$21/hr depending on related experience + bonus opportunity
Schedule Monday-Friday, 8:00 AM-5:00 PM | 1-hour lunch
On-Call 1 week at a time, approximately every 3-4 weeks
Role Mix Approximately 60% customer service / office and 40% driving
Coverage On-call coverage includes Bloomsburg and Mifflinburg location area