Communication Skills, Computer Skills, Corporate Policies, Customer Satisfaction, Customer Support/Service, Detail Oriented, High School Diploma, Mail Services, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Operations Processes, Order Delivery, Organizational Skills, Presentation/Verbal Skills, Printing, Procedure Development, Production Volume, Quality Metrics, Safety Standards, Safety/Work Safety, Startup, Team Player, Testing, Writing Skills
CSA Technical Specialist
Daily tasks and responsibilities include, but are not limited to the following:
- Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
- Receiving package deliveries and preparing outgoing package shipments
- Provide the highest level of prompt and friendly customer service
- Capacity to handle a heavy volume of print production and tax processing
- Ability to meet important deadlines; with availability to provide after-hours support when needed
- Establish operating procedures and quality standards
- Test and evaluate new equipment and materials
- Perform necessary adjustments as outlined in the operators' manuals for set equipment
- Follow start-up, shutdown, and clean-up procedures for equipment
- Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
- Occasionally perform limited operations on other automated equipment
- Participate in cross-training
- Provide backfill as needed
QUALIFICATIONS:
- Minimum of 6 months of customer service experience
- High school diploma or equivalent (GED)
- Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
- Directly related equipment operation experience
- Demonstrated proficiency in the operation of related equipment
- Computer experience (Word, Excel, and PowerPoint, Google suite required)
- Excellent verbal and written communication skills
REQUIREMENTS:
- Strong organizational skills, attention to detail
- Ability to work independently and as part of a team
- Ability to handle multiple projects simultaneously
- Ability to learn various programs and applications
- Ability to lift up to 55 lbs.
- Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
- Accountability to meet the employer''s attendance policy
- Ability to take and follow directions from the supervisor or site manager
- Professional presence
"The pay range for this position is $19- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."