Customer Service Tech-WA

D.R. Horton, Inc.

Vancouver, WA

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JOB DETAILS

SKILLS

Billing, Carpentry, Communication Skills, Construction, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Fortune 500 Customers, High School Diploma, Laptop PC, Lift/Move 50 Pounds, Maintenance - Electrical, Maintenance - HVAC, Maintenance Services, Microsoft Office, Mobile Applications, Mortgage, Mortgage Lending, Painting (Facilities and Maintenance), Regulatory Compliance, Resolve Customer Issues, Sales, Stock Market, Team Player, Time Management, Willing to Travel

LOCATION

Vancouver, WA

POSTED

7 days ago

*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information. *D.R. Horton, Inc.*is currently looking for an*_Customer Service Technician-WA_*. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Evaluates homeowner repair issues to determine if they are warrantable items * Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs * Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting * Schedules and manages subcontractors to make designated warranty repairs * Ensure all repairs are completed within compliance standards * Certifies warranty work is completed within contractor obligations * Develop and maintain good rapport with subcontractors and homeowners * Follows up with homeowners to ensure concerns are addressed in a timely and professional manner * Processes charge-back documentation and invoices * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work overtime * Ability to travel overnight *Education and/or Experience* * High school diploma or general education degree (GED) * Three or more years related experience, including carpentry work, drywall, texture repair and painting * Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime * Excel in effective and positive communications * Work effectively in high pressure situations * Ability to work independently and be productive without supervision * Ability to provide a systematic approach in carrying out assignments * Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop * Proficiency with MS Office and email * Ability to lift and/or move up to 50 pounds * * *Preferred Qualifications* * Prior customer service experience a plus * Experience with minor electrical, plumbing and HVAC repair work preferred Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision insurance * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * 6.67 hrs Vacation/month * Personal Holidays depending on Hire Date: o Jan 1-Jun 30: 2 days o July 1-Sept 30: 1 day * Multiple Voluntary and Company provided Benefits Salary D.O.E ranging from $50,000 to $60,000 with quarterly bonus potential */*Build YOUR future with D.R. Horton, America's Builder.** */**/*#WeBuildPeopleToo*/* **Job:** **Customer Service* **Organization:** **Home Builder* **Title:** *Customer Service Tech-WA* **Location:** *Washington-Vancouver* **Requisition ID:** *2602402*

About the Company

D.R. Horton, Inc.

INDUSTRY

Other/Not Classified