OverviewAs a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialists dedicated to delivering exceptional service for Chick‑fil‑A Operators and their team members. In this role, you will be responsible for the team's achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services' processes and technology. This position is located in Atlanta, GA.Location5200 Buffington Rd, Atlanta, GA 30349ResponsibilitiesLead a team of customer service representatives while fostering a culture reflective of Chick‑fil‑A's mission and core valuesMonitor customer feedback and share insights with key leadersServe as a point of escalation to resolve complex issues and questions from RestaurantsPlan, organize, and oversee the day‑to‑day operations and team schedulesCollaborate with DC leaders to identify and resolve operational bottlenecksComplete call monitoring reviews and provide coaching feedback to the teamOversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processesAnalyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targetsHire and develop new Restaurant Service representativesPublish KPIs; conduct timely and constructive performance evaluations according to planRequired Qualifications (Knowledge, Skills & Abilities)Required Business Qualifications:High School Diploma or equivalent2-4 years' experience in customer service leadershipHave experience with a CRM systemAbility to work a flexible schedule including holidays and rotating weekendsStrong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center managementDemonstrated ability to adapt to change and respond to difficult and challenging situations in a professional mannerProven record of working independently with little oversight; ability to prioritize tasks and workloadExceptional attention to detail and organizationHigh degree of initiative and urgencyProactive and solutions‑oriented problem solverProficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communicationsAs the Restaurant Services Supervisor, you are also:A skilled communicator across all levels of an organization, with both teammates and suppliers.A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.A customer‑focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.Committed without compromise to food safety for customers and a safe workplace for colleagues.Inspired to uphold Chick‑fil‑A values and act with integrity.A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.Preferred Qualifications (Knowledge, Skills & Abilities)Associate's Degree10 years' experience in a customer support environmentA demonstrated ability to perform and adapt in a changing environmentProficiency in MS Suite (Excel, PowerPoint, Word)Required Years of Experience2Travel Requirements5%Required Level of EducationHigh School Diploma or GEDPreferred Level of EducationAssociate's DegreeRelocation Assistance ProvidedNoWork EnvironmentOffice#J-18808-Ljbffr