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Customer Service Support

Lancesoft

  • WICHITA, KS
  • 4 days ago

    Highlights

    The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

    Numbers & Facts

    LocationWICHITA, KS
    IndustryStaffing/Employment Agencies
    Company Size2,000 to 2,499 employees
    Year Founded2000
    Websitehttp://www.lancesoft.com/

    Description


    Title: Customer Service Support

    Location: Wichita, KS 67202

    Duration: 10/26/2026 - 3/5/2027



    Friday-Sunday 10-8 and Monday 7-5. Four 10 hour shifts



    Job Description

    Summary
    • The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
    • In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

    Responsibilities:
    • *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
    • *Assist in updating internal stakeholders on order status and any issues.
    • *Support the generation of order related documents as outlined in established processes.
    • *Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
    • *Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
    • *Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
    • *Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
    • *Other duties as assigned



    **Minimum Qualifications
    • *High school diploma, secondary education level or equivalent
    • *Two years of related work experience.
    • **Preferred Qualifications*

    About Company

    We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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