Customer Service Support Specialist

Job Summary

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  Handle inbound and outbound calls in a timely and friendly, professional manner
  
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  Handle customer inquiries both over the phone and by email
  
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  Follow up with customers when necessary
  
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  Route calls to other team members whenever needed
  
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  Make relevant notes from customer interactions
  
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  Identify any issues that customers might be struggling with
  
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  Process customer orders and payments
  
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  Contribute to monthly sales goals (responsible for calling lists) 
  
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Requirements

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  Interpersonal and customer service skills
  
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  Experience in call center or office administrative role
  
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  Strong phone contact handling skills and active listening
  
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  Strong commuter skills 
  
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  Time-management skills
  
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  Customer orientation and ability to speak to customers in a friendly and professional manner 
  
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