Customer Service Support Specialist Part-Time Seasonal FRS Position

Responsible for accelerated clerical/customer service work that requires reviewing daily reports and queues, including validation failures, system event alerts, meter non-communication listing, and leak reports. Issues service orders for meters requiring further investigation. Notifies customers of leaks, acknowledges/accepts resolved validation failures, and documents actions taken in MeterSense and Customer Information System (CIS). Answers inquiries by telephone, in-person, and email. Performs file management.

QUALIFICATIONS

This position requires qualified applicants to possess the following:

• Graduation from high school or an equivalent recognized certification.

PREFERRED QUALIFICATIONS

Preferred qualifications include (must specify on application):

• One (1) year of experience in general office/clerical work,
• Experience using Microsoft Software: Word, Excel, and Outlook,
• Experience using a computer,
• Experience with work that requires deadlines, and
• Proficient in oral and written communication.

CREATE USER PROFILE in PBC Online Application System at www.pbcgov.jobs. PC Kiosks are available to create User Profiles during business hours, at PBC Human Resources, 100 Australian Avenue, WPB, FL 33406.

Submit PDF/printout of Profile or resume directly to:

Yanet Hernandez, Utility Customer Service Manager

Water Utilities, Customer Service

Telephone: (561) 740-4611

Email: yhernandez@pbcwater.com

Subject: FRS-TECH Position