Customer Service Support Specialist

NOTE: The ZipRecruiter Pay Estimate is not accurate. Pay will be discussed during the interview.

Here's a little about us...

• We exist to glorify God and to serve our customers.
• We are family-owned and have been in business for 78 years!
• #1 Rated Company Culture in Barberton, OH!
• We make custom foam parts for companies big & small!
• We have a positive, hardworking culture! (imagine Chick-fil-A, but without chicken)
• No gossip/no drama work environment--Debbie Downer and Negative Nancy don't work here.

The work we do matters: our custom foam products allow people to live a more comfortable life.

Customer Service Support Specialist
Merryweather Foam | Barberton, Ohio

Is this you?

• Do details matter to you — like really matter?
• Can you maintain a high level of accuracy when priorities shift and interruptions occur?
• Do you enjoy making sure things line up correctly before they move forward?
• Do you like being the person who catches issues before they become problems?
• Do you enjoy taking challenges head on and problem solving?
• Do you take pride in accurate work that helps customers and production succeed?
  

What Winning Looks Like:
- Customer orders are entered accurately and on time

- Pricing and quantity discrepancies are identified before they become production issues

- Production, purchasing, and scheduling receive complete and reliable information

- Customers receive prompt and professional communication

- Problems are escalated early rather than discovered late

- Team members trust the accuracy of your work

Why this role matters
At Merryweather Foam, speed and accuracy are how we serve our customers well. As an Inside Sales Support, you will play a critical role in translating customer purchase orders into clean, accurate internal orders that production, purchasing, and scheduling can trust. When this role is done well, everything downstream runs smooth — fewer surprises, better communication, and a better customer experience.

We are committed to continuous improvement. We are looking for someone who not only follows processes but also helps improve them by identifying inefficiencies, reducing errors, and suggesting better ways to work.

What you’ll be responsible for:

• Entering customer purchase orders quickly and accurately into our system
• Matching incoming orders against: approved customer quotes, agreed pricing, part numbers and specifications
• Verifying quantities, lead times, and stock availability
• Setting up new customers in our database
• Investigating and resolving discrepancies in pricing, quantities, and details before orders are released
• Communicating clearly and professionally with: customers, sales, purchasing and production
• Maintaining organized order records and documentation
• Supporting a clean, repeatable, and reliable order-entry process

This role is a great fit if you:

• Are naturally detail-oriented and methodical
• Comfortable managing multiple priorities while maintaining accuracy and meeting deadlines.
• Strive for accuracy while maintaining a fast pace.
• Communicate clearly and calmly, even when issues arise
• Take ownership of your work and follow things through to completion
• Proactively communicate availability and request the next priority when work is complete
• Can manage a full workload with interruptions without losing focus
• Value professionalism, maturity, and teamwork
• Are positive, dependable, and allergic to gossip and drama

Requirements

• High School Diploma
• Proficient with technology, databases, email, and Microsoft Office tools
• Highly comfortable working in a multi-monitor environment, navigating multiple systems and databases simultaneously with speed and accuracy.
• Comfort navigating ambiguity, understanding nuances, and working through complex order scenarios to reach accurate solutions.
• Strong attention to detail and organization
• Ability to manage multiple tasks and meet deadlines
• Clear written and verbal communication skills
• Ability to handle confidential information appropriately

Note: This is an in-person and on-site position. This is not a remote position.

Merryweather Foam is an industry leader in the fabrication and service of flexible foam products. For 78 years, we have served a diversified base of clients and industries, creating multiple paths for opportunity and growth.

We are a different kind of company, fiercely focused on serving our customers through teamwork and prompt service. As a family owned company, with 3 manufacturing locations, we are proud of our history and heritage of manufacturing. Most of our employees stay with us for a long time. It's not unusual to find people with 30+ years of experience on our team and sometimes even their children join our team after they graduate from school.

Merryweather Foam isn't a place for everyone. We are not slow-paced or laid-back. Each day, we look for new ways to adapt and grow. We regularly challenge our team members to eliminate waste and improve processes, so if you are looking to belong to an organization that is driven by teamwork, focused on details, and values character and integrity, then please apply!