Customer Service Support, MRO

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Keep customers connected and operations moving!

From cost estimates and invoicing to claims, shipments, and order management, you'll play a key role in delivering seamless aircraft component support.

Make a difference every day and take your career to new heights with us! Apply now!

Keep customers connected and operations moving!

From cost estimates and invoicing to claims, shipments, and order management, you'll play a key role in delivering seamless aircraft component support.

Make a difference every day and take your career to new heights with us! Apply now!

Tasks

Your tasks as Customer Service Support, MRO may include, among others:

• Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
• Create cost estimates for non-contracted and out of contract repairs, process customer's approval
• Detect and invoice cases of mishandling, modification, and scrap
• Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
• Proactively work to resolve claims and discrepancies as they occur
• Responsible for TAT fulfillment, coordinate business units within LHT to meet customers' requirements
• Responsible for correct cost booking and in time invoicing
• Monitor customer orders, adhering to contracted rates and services
• Initiate, coordinate and track shipments in cooperation with LTL
• All other duties as assigned or required

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges,15-20 Vacation Days,401k plan,Commuter Benefits,Education,Employee Assistance Program,Family Policy,Flex Holidays,Healthcare,Life Insurance,Long Disability,Short Disability,up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To be successful in this role, you will need to have a combination of the below requirements:

• High school diploma/GED desirable
• Bachelor's degree desirable
• 1-2 years of experience in MRO customer service desirable
• Fluency in English language required
• German and Spanish languages desirable
• Knowledge in SAP desirable
• CSS Training or equivalent OJT desirable
• MS Office skills as user
• Excellent detail oriented
• Excellent communication skills
• Excellent quality consciousness
• Excellent productivity driven
• Excellent ability to work under pressure
• Excellent customer orientation
• Excellent customer service
• Excellent commitment
• Excellent intercultural awareness
• Excellent reliability
• Willingness to travel
• Manage constant time pressure
• Manage high stress levels
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company will not provide relocation assistance

Company

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers' aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de

Join Us.

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