Customer Service & Supply Chain Specialist for a global manufacturer of industrial and consumer products. This is a B2B role, not a call center. You'll own a set of business accounts and manage their orders from entry through delivery and invoicing, working closely with Supply Chain to keep product moving.
What you'll do:
- Own the full order-to-cash process for assigned business customers: order entry, tracking, deliveries, invoicing, credits and returns
- Partner with Supply Chain, planning and logistics to fix supply shortages, delivery delays and backorders
- Balance customer needs against what Supply Chain can deliver, and set clear expectations
- Process and manage orders in SAP
- Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
- Handle complex customer cases to minimize disruption and downtime
- Gather customer feedback and find ways to improve service and retain accounts
- Visit customers occasionally
Required (please make sure your resume shows these):
- 2–5 years in B2B customer service, order management, supply chain or inside sales at a manufacturer, distributor or logistics company
- Hands-on order-to-cash experience
- SAP or another ERP (Oracle, JD Edwards, Microsoft Dynamics)
- Working knowledge of supply chain: inventory, backorders, shipping and logistics coordination
- A CRM such as Salesforce
- High school diploma or GED
A plus: chemicals, adhesives, industrial or consumer packaged goods experience.