Customer Service Supervisor

Customer Service Supervisor

Phoenix, AZ 85040

SunSource - Inside Sales & Customer Service /

Inside Sales & Customer Service /

On-site

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SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

Support customers and outside sales representatives with product and service inquiries.

Process requests related to:

Pricing and quotations

Product availability and delivery schedules

Order status updates

Returns and credits

Order expedites

Product literature and documentation

Provide technical product assistance and support when appropriate.

Maintain accurate records and documentation within company systems.

Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.

Deliver a high level of customer service while meeting departmental performance expectations.

Qualifications

Skills

Required:

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.

Strong communication, organizational, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred:

Experience in industrial distribution or related industries, including:

Hydraulics

Pneumatics

Fluid Power

Electrical Products

Power Transmission

Motors and Motion Control

Proficiency with:

Microsoft Excel

Microsoft Word

Email applications

Vendor pricing and business software programs

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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