Responsibilities: accepting and processing home appliance orders from our retail partners (B2B); direct contact with our partners via mail and/or phone; checking the ability to deliver, possibly offering alternative solutions and product advice; creation of offers in coordination with the sales force; clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments; capture home appliance returns based on defined policies; delivering input to continuous improvement and potential enhancements of processes and solutions; Requirements: min. C1 level of German language and communicative level of English language; relevant work experience (about 2 years) in a customer care area; good MS-Office skills and already first experience and skills in SAP (nice to have); team player able to work in cross cultural team; proactive approach and improvement-focused attitude.