Customer Service Specialist

Job Summary

The Customer Service Specialist serves as the first point of contact for Prime Craftsman Homes, welcoming visitors, prospective homebuyers, vendors, community partners with a professional and helpful demeanor. This role manages front desk and general office operations while providing meaningful support to the Human Resources Director and Project Coordinator, balancing customer-facing duties with administrative and HR support tasks.

Front Desk & Facility

• Answer incoming calls, respond to general inquiries, and route calls to the correct staff member or department
• Maintain a clean, organized, and welcoming front lobby and reception area and ensure that the building is accessible during business hours.
• Sort, scan and distribute all incoming mail.

Customer & Visitor Engagement

• Greet customers and visitors in person in a warm, professional manner
• Show prospective customers available/model homes and answer general questions about product offerings
• Fill out customer forms, ensuring to vet their desires and ask all relevant questions so we can gauge interest, intent, and potential.
• Directly forward “warm” leads to Chief Market Officer

Human Resources Support

• Assist HR with scheduling and setting up candidate interviews
• Monitor candidate/employee email responses
• Assist staff with completing online training modules
• Support employee engagement efforts and answer general employee questions.
• Provide general administrative assistance to HR as needed (filing, data entry, correspondence, etc.)

Project Coordinator Support

• Receive, inventory and organize all incoming furnishings
• Ability to utilize software to update inventory status
• Communicate with vendors to obtain status updates
• Assist Project Coordinator with various customer project tasks as needed.
• Support plant and facility projects as assigned

Work Schedule & Benefits

• Full-time schedule, standard first shift hours Monday–Friday 7:30am-4:30pm
• Overtime may be required based on production needs.
• Paid Time off after 90 days and 401(k)
• Benefits after 60 days: Health, Dental and Life Insurance

 Qualifications

• High school diploma or equivalent required; additional education or administrative experience preferred
• Prior experience in receptionist, customer service, or administrative support preferred
• Strong verbal and written communication skills with a professional, customer-first attitude
• Comfortable using standard office software, email, and HR systems (e.g., Prism HR) or willing to learn
• Highly organized with the ability to multitask and prioritize in a fast-paced, walk-in environment
• Trustworthy and discreet when handling confidential candidate and employee information
• Reliable and punctual, given responsibility for daily office opening and closing
• Primarily on-site, front-office environment with occasional walking in the plant and outside to model homes.
• Occasional lifting (training equipment, office supplies, mail/packages and boxes).

Physical & Environmental Requirements

• Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to lift to 50 pounds with or without reasonable accommodation.
• Ability to occasionally work in a warehouse environment with noise, dust, and varying temperatures.