Customer Service Specialist (Temporary Assignment)

$19.00/hour | Hybrid Schedule (Tuesday & Thursday In-Office) | 4-Week Temporary Assignment

We are seeking a detail-oriented Customer Service Specialist to support a pharmacist recertification team during a temporary leave of absence. This hybrid role is perfect for candidates who enjoy administrative support, customer interaction, and working in a fast-paced environment where accuracy is critical.

Responsibilities

• Process pharmacist recertification applications
• Review and validate licensure and continuing education requirements
• Handle certification and recertification requests
• Respond to inquiries via Zendesk, phone, email, and chat
• Provide exceptional customer service while maintaining accuracy and compliance
• Manage multiple requests and deadlines simultaneously
• Maintain organized and detailed records

Qualifications

Required:

• Previous customer service experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask and learn new processes quickly
• Proficiency with computer systems and handling customer inquiries

Preferred:

• Zendesk experience
• Certification or recertification processing experience
• Experience reviewing applications, credentials, or compliance-related documentation

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.