Duration: 12 MonthsNote:- Training: The first 6 weeks will require working onsite, Monday through Friday, from 3:30 PM to 9:30 PM. The training schedule may change depending on call volume and outages.
- Work Arrangement: After successfully completing training, the position will be fully remote.
- Working Hours: This is a part-time position requiring a minimum of 22 hours per week. Hours may exceed 36 per week if you are available and business needs require it.
- Weekend & Holiday Availability: You must be available to work Saturdays, Sundays, and holidays. Shifts will be either 7:00 AM–6:00 PM or 2:00 PM–10:00 PM.
Job Description:- The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work.
- The SSA answers a variety of inbound technicians, first responders, and emergency customer calls.
- This position should be able to handle calls that may require additional research and follow up.
- The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner.
- This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls. Nature and Scope:
- The Planning & Progression department is a centrally led and regionally executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit.
- This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes.
- This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner.
- Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule.
- On average, receives approximately 56,000 emergency calls on an annual basis.
- Responsible for monitoring work flow for approximately 350 Service Technicians.
Responsibilities:- Must have experience in SAP and C4CMobility.
Desired Qualifications- The Planning & Progression department is a centrally led and regionally executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit.
- This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes.
- This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner.
- Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule.
Experience:- The SSA answers a variety of inbound technicians, first responders, and emergency customer calls.
- This position should be able to handle calls that may require additional research and follow up.
- The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner.
- This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls. Nature and Scope:
Skillsets:Education:About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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