23867 Sales Representative Ancira Chrysler Dodge Jeep RAM
San Antonio, TX30+ days ago
Highlights
This role focuses on delivering a positive member experience by responding to service requests, identifying member needs, documenting important information, and helping members understand available products and services. Recognize verbal cues and potential opportunities to connect members with products or services that may address their needs.
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.prg-usa.com/ |
Description
Our client is seeking a Customer Relations Specialist to support members with life and health insurance policy servicing needs. This role focuses on delivering a positive member experience by responding to service requests, identifying member needs, documenting important information, and helping members understand available products and services.
Key Responsibilities
- Receive, process, and fulfill member service requests related to life and health insurance policies through various contact channels.
- Apply foundational customer service and member servicing techniques to address inquiries and resolve routine service needs.
- Ask effective questions to identify member needs, life events, and relevant information to support appropriate service solutions.
- Accurately document member interactions, requests, and relevant details in applicable systems.
- Recognize verbal cues and potential opportunities to connect members with products or services that may address their needs.
- Encourage members to take appropriate action to meet their insurance and service needs.
- Deliver a positive member experience while meeting established quality, service, and performance standards.
- Support enterprise business goals by maintaining high levels of service quality, accuracy, and member satisfaction.
- High school diploma or GED.
- Up to 1 year of relevant customer service or sales experience.
- Experience multitasking within a Windows operating system environment.
- Strong verbal communication, listening, and interpersonal skills.
- Ability to identify customer needs by asking questions and recognizing verbal cues.
- Strong attention to detail, organizational skills, and accurate documentation practices.
- Ability to navigate multiple tasks and provide professional, member-focused service.
About Company
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
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