Customer Service Specialist

Johnson Service Group is looking for talented individuals to join the Customer Service team of one of our top clients in the Raleigh, NC area. 

Job Description:

• Interacts with customers; gives information in response to inquiries about accounts, products, and services.
• Typical Functions:
• Takes care of and settles customer complaints.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible.
• Consults with customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Perform program data management activities as needed, including, running reports, updating data.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May visit customers premises to obtain order or resolve customer problems.
• 0-3 years’ experience