Customer Service Specialist (Public Transit Dispatcher)

In this role, you'll help coordinate rides, communicate with drivers, assist customers, and ensure reliable transportation services that connect people to work, school, medical appointments, and more. About the Role As a Customer Service Specialist, you'll serve as a key point of contact for customers and drivers while helping manage daily transportation operations.

Are you a people person who thrives in a fast-paced environment? Three Rivers Community Action is seeking a friendly, organized, and customer-focused Customer Service Specialist (Dispatcher) to join our Transportation team. In this role, you'll help coordinate rides, communicate with drivers, assist customers, and ensure reliable transportation services that connect people to work, school, medical appointments, and more. About the Role As a Customer Service Specialist, you'll serve as a key point of contact for customers and drivers while helping manage daily transportation operations. This position requires strong communication skills, attention to detail, and the ability to stay organized while juggling multiple priorities throughout the day. This is a full-time position working 40 hours per week. Hours fall within 5:15 a.m. to 6:15 p.m., Monday through Friday, with rotating Saturday hours from 7:30 a.m. to 4:00 p.m. What You'll Do Coordinate daily transportation schedules and assignments Communicate with drivers regarding schedules, route changes, and customer needs Answer incoming calls and assist customers with transportation services Provide exceptional customer service in a professional and courteous manner Complete required documentation and administrative tasks Monitor transportation operations and help resolve issues as they arise Maintain confidentiality of sensitive customer information Work collaboratively with team members to ensure safe, reliable transportation services What We're Looking For Required Qualifications Exceptional customer service and communication skills Ability to use computers and learn software applications Experience working with a multi-line phone system Ability to read and navigate maps Ability to read, write, and speak English Ability to multitask and perform effectively in a fast-paced environment Strong organizational skills and attention to detail Ability to maintain strict confidentiality Preferred Qualifications Fluency in a language other than English, especially Spanish or Somali One to two years of post-secondary education Compensation & Benefits Starting pay of $21.01 per hour Generous paid time off Comprehensive benefits package, including health insurance and retirement match Why Three Rivers? At Three Rivers Community Action, your work makes a difference every day. Our Transportation team helps connect people to jobs, education, healthcare, and other essential services throughout our communities. We offer meaningful work, supportive coworkers, opportunities for growth, and the chance to be part of an organization dedicated to strengthening communities and improving lives. A full position description will be shared with candidates selected for in-person interviews. To request a copy of the full position description, please call 507-316-0610. Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer