Customer Service SpecialisteFulfill Inc. is a leading U.S. warehousing and logistics company with 8 large fulfillment centers across the United States, totaling over 4 million square feet of warehouse space. Our parent company is publicly listed, with core businesses in furniture manufacturing and retail. We work closely with major e-commerce platforms and retailers including Amazon, Walmart, and TikTok Shop.As our e-commerce business continues to grow, we are looking for a detail-oriented Customer Service Specialist to join our team.About the RoleThis role focuses on day-to-day customer follow-up, review coordination, and record management. It is an execution-oriented position that is ideal for someone who is detail-oriented, patient, organized, and comfortable working with structured, repetitive tasks.Key ResponsibilitiesCustomer Communication & Follow-UpCommunicate with customers and product review participants regarding product usage, feedback, and completion status.Respond to customer inquiries promptly and professionally via email and messaging platforms.Follow up on outstanding tasks and ensure all communication is completed.Product Review SupportCoordinate product review activities for newly launched products on Amazon, Walmart, and TikTok Shop.Track review progress and completion using Excel or internal tracking tools.Identify and report delays, incomplete feedback, or other issues to internal teams.Data & Record ManagementMaintain accurate records of customer interactions and review progress.Update internal tracking sheets with real-time status.Prepare basic status reports for internal stakeholders.QualificationsRequired0–3 years of experience in customer service, operations support, administrative support, or similar roles.Strong attention to detail and ability to follow established processes.Good written English communication skills.Basic proficiency with Microsoft Excel or Google Sheets.Organized, reliable, and comfortable performing follow-up and repetitive administrative tasks.Preferred (Not Required)Experience in e-commerce or online marketplace operations.Familiarity with Amazon, Walmart Marketplace, or TikTok Shop.Experience using spreadsheets, CRM systems, or task management tools.#J-18808-Ljbffr