Highlights
As a Customer Service Specialist, you will be a key member of our Customer Service Team, responsible for the following activities: o Provide timely and courteous customer interactions in an automatic call distribution (queue) environment. o Offer billing and customer service support to both internal and external customers, addressing status updates on change requests, refunds, cancellations, payment applications, and more.
Numbers & Facts
| Location | Plantation, FL |
| Industry | Health Care and Social Assistance |
| Company Size | 10,000 employees or more |
| Year Founded | 1962 |
Description
Our associates celebrate lives. We celebrate our associates.
As a Customer Service Specialist, you will be a key member of our Customer Service Team, responsible for the following activities:
o Provide timely and courteous customer interactions in an automatic call distribution (queue) environment.
o Offer billing and customer service support to both internal and external customers, addressing status updates on change requests, refunds, cancellations, payment applications, and more.
o Update customer information in the contract system as needed per customer requests and company guidelines.
o Process cancellation requests and manage urn returns with the manufacturer.
o Track the delivery of merchandise returns.
Qualifications:
The ideal candidate will possess the following characteristics and qualifications:
- Detail-Oriented: Must demonstrate strong attention to detail and high accuracy in all tasks.
- Positive, Service-Oriented Attitude: Ability to contribute to a team environment with a focus on providing excellent customer service.
- Multitasking Abilities: Ability to juggle multiple tasks efficiently and effectively.
- Strong Organizational Skills: Must be able to prioritize tasks and stay organized, even when handling multiple responsibilities.
- Proficiency in Microsoft Suite: High proficiency in Microsoft Excel is required, with working knowledge of other Microsoft Office programs.
- Experience: Prior experience in customer service, billing, and data entry is necessary.
These qualifications are essential for success in this position, as you will be expected to manage various tasks simultaneously. You should have excellent communication and customer service skills, a strong understanding of company products, services, and policies, and the ability to apply them effectively when completing administrative duties. Listening, understanding, and clear communication with both customers and employees are vital components of this role.
Postal Code: 33317
Category (Portal Searching): Finance and Accounting
Job Location: US-FL - Plantation
About Company
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.