Customer Service Specialist

• Parlier, CA
• Winery Environment
• Full-Time | Monday-Friday

Job Summary

A growing winery in Parlier is seeking a highly organized and customer-focused Customer Service & Logistics Coordinator to support daily shipping, logistics, and customer service operations. This position will serve as a key point of contact for customers, carriers, warehouses, and internal departments to ensure timely and accurate order fulfillment.

Responsibilities

• Process customer orders and maintain order accuracy.
• Coordinate inbound and outbound shipments with carriers and warehouses.
• Track shipments and provide updates to customers.
• Prepare and maintain shipping documentation, bills of lading, and invoices.
• Resolve customer inquiries, order discrepancies, and delivery issues.
• Communicate with production, inventory, and supply chain teams regarding product availability.
• Enter and maintain data within ERP and inventory management systems.
• Generate reports and assist with logistics planning and scheduling.
• Provide exceptional customer service while maintaining strong client relationships.

Qualifications

• Previous experience in customer service, logistics, transportation, supply chain, or winery operations preferred.
• Strong computer skills, including Microsoft Office (Excel, Outlook, and Word).
• Experience with ERP systems is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Bilingual English/Spanish preferred but not required

Benefits

• Competitive pay based on experience.
• Opportunity to work with a well-established winery.
• Growth and advancement opportunities.