Customer Service Specialist

Customer Service Specialist

We are currently hiring for a Customer Service Specialist position, in this role you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including Contract Review of all incoming sales orders and assisting customers to ensure their orders are accurate and can be entered.  

Position Responsibilities:

·         Confirm receipt of orders received via e-mail.

·         Review and enter e-mail orders for accuracy and completeness based on both customer and company requirements.

·         Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.

·         Work and communicate with the outside sales team and other internal departments to conform to customer requirements.

·         Enter customer concerns or complaints.

·         Be an active member of the Operator ACD Phone line.

Requirements

o    Typing skills of at least 50 WPM with High Accuracy

o    Proficient use of Office 365

o    Good communication and critical thinking skills

o    High degree of diligence

o    Ability to work at a fast pace even with several interruptions, and some time pressure.

o     Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development