Customer Service Specialist

Customer Service Specialist

The customer service specialist is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Perform various administrative tasks in order to maintain a highly efficient agency.

Qualifications

• High School diploma/GED with a minimum of 3+ years client service experience.
• Property & Casualty insurance license or willingness to attain.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and computer proficiency including agency management systems, Microsoft Office (Word, Excel, Outlook), and QuickBooks.

Benefits/Perks

• Competitive Pay
• Flexible hours
• "Family like" work environment

Compensation: $25,000.00 - $35,000.00 per year