Customer Service Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Knowledge, Skills, and Abilities

• Demonstrated customer service skills (Required)
• Ability to communicate effectively by telephone and in person (Required)
• General clerical skills (Required)

Education

Required

• High school diploma or equivalent

Preferred

• Associate degree

Alternative Qualification

• Graduation from a technical school may be considered.

Work Experience

Required

• At least one (1) year of work experience

Preferred

• At least one (1) year of position-related experience

Additional Information

• None

Licenses and Certifications

• None

Physical Requirements

Please review the physical requirements for this position before applying.

Physical Requirements Document:
https://tinyurl.com/23km2677

If you need the Physical Requirements document in an alternative accessible format or require a reasonable accommodation during the application or interview process, please contact the recruiting team.

Pay Range:

$17.06 - $27.29

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.