Customer Service Specialist

Customer Service Specialist

Salary

See Position Description

Location

Ed Honea Marana Municipal Complex, AZ

Job Type

Full Time

Job Number

202600085

Department

Finance

Opening Date

08/03/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Town of Marana

Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.

Maranas standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

Position Description

The Town of Marana is seeking a Customer Service Specialist to work in the Finance Department assisting in the reception desk and payment center. This is a full-time position and an exciting opportunity for someone interested in providing excellent customer service and administrative support to the department, general public and staff, while processing payments in a fast-paced environment.

The Town offers a competitive benefits package. To learn more, please visit the Town of Marana Benefits page.

Alternative work schedules may be available after 6 months of hire date.

Expected Hiring Range: $18.76 - $22.98 per hour

• Placement within the salary range is dependent on direct experience, internal equity and/or budget.

Salary Range: $18.76 - $27.21 per hour

Examples of Duties

• Provides town-wide customer service; answers and directs calls utilizing a multi-line phone system.
• Provides service and direction to the general public, employees and visitors.
• Provides administrative support; maintains and updates calendars; orders office supplies; files, copies, faxes, emails scans documents.
• Processes and distributes incoming/outgoing mail and packages.
• Processes and administers fleet pool vehicles.
• Maintains and distributes monthly reports.
• Creates and follows up on maintenance requests.
• Processes payments in multiple software platforms.
• Manages and balances cash drawers within multiple payment systems.
• Maintains security of cash drawer and cash negotiable items.

Minimum Qualifications

• High school diploma or GED equivalency plus six months of additional education or training.
• Over one year experience performing customer service and clerical duties within an office environment and/or over one year experience cashiering .
• Must be an Arizona Notary Public or must obtain within 3 months of hire.

An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.

PREFERRED QUALIFICATIONS:

• Ability to speak and comprehend Spanish
• Skilled in utilizing multi-line phones
• Knowledge of Microsoft Suite including Word and Excel
• Experience with payment/accounting software programs

RECRUITMENT PROCESS

To be considered for this position, all applicants must complete the Town of Marana application form in its entirety online at https://www.governmentjobs.com/careers/marana. Providing a resume is welcome; however, it will not substitute for completing all required sections of the application. Minimum qualifications will be reviewed and evaluated based solely on the information provided in the application. Incomplete applications or applications lacking the required details may result in disqualification from the hiring process.

Job posting will remain open until a sufficient number of applicants have met the minimum requirements. A first review date of applications will be conducted on 08/17/2026.

To be considered in the initial review, please submit your online application by 11:59 PM on 08/16/2026.

Applications submitted after this deadline may or may not be reviewed, depending on the needs and progress of the selection process.

Application Status Updates:

All status updates regarding your application will be sent via email. Please ensure you provide a valid email address and regularly check your inbox, including your junk or spam folders, for important notifications throughout the hiring process.

TOWN OF MARANA CONTACT INFORMATION

11555 West Civic Center Drive

Marana, AZ 85653

www.maranaaz.govph (520) 382-1900 / fx (520) 382-3500

QUESTIONS

Human Resources Staff Contact

Corinda Gamboa / 520-382-1934 / cgamboa@maranaaz.gov

For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.

The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.

The Town of Marana offers a variety of benefits to meet your needs. Visit our benefits site for more information:

https://www.maranaaz.gov/Departments/Human-Resources/Benefits-Compensation

01

I understand that the expected hiring range and budget capacity for this position is $18.76 - $22.98 per hour.

• Yes
• No

02

Please select the highest level of education that you have completed.

• I have a high school diploma or general education equivalency
• I have some college past the high school level
• I have an associates degree
• I have a bachelors degree
• I have a masters degree
• None of the above options apply to me

03

Please select the item below which more closely describes your experience in providing customer service in an office environment.

• I have no related experience
• I have less than 1 year of experience
• I have more than 1 year but less than 3 years of direct experience
• I have more than 3 years but less than 5 years of direct experience
• I have more than 5 years of direct experience

04

Please select the item below that more closely describes your experience in performing cashiering duties.

• I have no related experience
• I have less than 1 year of direct experience
• I have more than 1 year but less than 3 years of direct experience

05

Based on the proficiency definitions below, please select the answer that most accurately describes your level of skill in Payment/accounting software programs. Entry Level - You have the level of experience gained in a classroom and/or experimental scenarios or as a trainee on the job. Proficient - You are able to successfully complete the tasks in the competency as requested. Advanced User - Able to perform the actions associated with the skill without assistance.

• I have no experience
• I have entry level experience
• I am proficient
• I am an advanced user

06

Based on the proficiency definitions below, please select the answer that most accurately describes your level of skill in Microsoft Excel. Entry Level- Can create a simple spreadsheet and enter data. Use basic functions such as sum, addition, and subtraction. Proficient- Can create a spreadsheet using shortcuts with more efficiency than entry level. Advanced- Can create complex spreadsheets using advanced operations such as forecasting, linking multiple spreadsheets, logic statements and macros.

• I have no experience
• I have entry level experience
• I am proficient
• I am an advanced user

07

Based on the proficiency definitions below, please select the answer that most accurately describes your level of skill in Microsoft Word. Entry Level- Can create general correspondence and use basic editing tools. Proficient- Can create documents using shortcuts and able to create and edit tables, labels, and is familiar with common tool features. Can perform mail merge for labels and letters. Advanced- Can create documents using specialized functions such as templates, macros, tables, columns, and can link documents.

• I have no experience
• I have entry level experience
• I am proficient
• I am an advanced user

08

Are you currently an Arizona Notary Public? (If not, you will be required to obtain your commission certificate within three months of hire.)

• Yes
• No

09

Based on the proficiency definitions below, please select the answer that most accurately describes your level of skill in speaking in Spanish.

• No Proficiency
• Elementary Proficiency (has a vocabulary only large enough to communicate the most basic of needs)
• Limited Working Proficiency (can handle limited work requirements, needing help in handling any complications or difficulties; can get the gist of most conversations on non-technical subjects)
• General Professional Proficiency (has general vocabulary which is broad enough that he or she rarely has to search for a word)
• Advanced Professional Proficiency (able to use the language fluently and accurately on all levels and as normally pertinent to professional needs)
• Functionally Native Proficiency (has complete fluency in the language such that speech on all levels is fully accepted by educated native speakers in all of its features)

Required Question

Employer Town of Marana

Address 11555 West Civic Center Drive

Marana, Arizona, 85653

Website https://www.governmentjobs.com/careers/marana