Accounting, Adobe Acrobat, Auditing, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Develop and Maintain Customers, Documentation, Email Technology, Establish Priorities, Furniture, Identify Issues, Logistics, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Sales Operations, Team Player, Usability Engineering, Writing Skills
Customer Service Representative – Manufacturing
Direct Hire
Dallas, TX (100& onsite)
About the Role
We are seeking a professional, detail-oriented, and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone with experience supporting customers in a manufacturing, production, or distribution environment who thrives in a fast-paced setting and values accuracy, communication, and teamwork.
As a key member of the Customer Service team, you will serve as the primary point of contact for customers, dealers, and service providers while coordinating closely with internal departments to ensure a seamless customer experience from order entry through completion.
The ideal candidate is highly organized, proactive, technically proficient, and capable of managing multiple priorities while maintaining exceptional service standards.
Key Responsibilities
Customer Support & Communication
- Serve as the primary contact for customers, dealers, and service providers regarding orders, updates, and general inquiries
- Respond promptly and professionally via phone, email, internal systems, and third-party platforms
- Provide accurate order status updates, shipment notifications, and issue resolution
- Build and maintain strong customer relationships through exceptional service and communication
Order Management & Data Accuracy
- Accurately enter, review, and proof customer orders and configurations
- Maintain up-to-date product styles, specifications, and account information for key customers
- Ensure all customer records and order details are processed according to company procedures
- Monitor order accuracy and proactively identify discrepancies or potential issues
Systems Coordination & Problem Resolution
- Troubleshoot system access and usability issues for customers and service providers
- Generate reports, dispatch updates, and customer-related documentation as needed
- Assist with invoice review, auditing, and collection support
- Collaborate cross-functionally with sales, operations, production, logistics, and accounting teams to resolve customer concerns and maintain workflow efficiency
Team Support
- Support additional projects and operational tasks as assigned
- Adapt quickly to shifting priorities and business demands
- Contribute positively to a collaborative and team-oriented environment
Qualifications
- Minimum of 3 years of customer service experience, preferably within a manufacturing, furniture, logistics, or distribution environment
- Strong Microsoft Excel skills required; proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint, and PDF tools
- Excellent written and verbal communication skills
- Strong attention to detail with a high level of accuracy and organization
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Self-motivated, dependable, and process-oriented with strong problem-solving abilities
- Associate or Bachelor’s degree preferred; equivalent professional experience will be considered
- Ability to commute to Dallas, TX 75227 or relocate prior to start date
Why Join Us?
- Collaborative and supportive team environment
- Opportunity to work with a well-established and growing organization
- Fast-paced role with variety and cross-functional exposure
- Opportunity to make a direct impact on customer satisfaction and operational success
#DHIR26
G
Graham Personnel Services