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Customer Service Specialist - Logistics

Ultimate Staffing Services

Middle River, Maryland

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JOB DETAILS
SALARY
$17–$19 Per Hour
LOCATION
Middle River, Maryland
POSTED
13 days ago

Customer Service Representative - Logistics

Full-Time | Day Shift | Onsite
Location: Middle River, MD
Pay: $17-$19 per hour (based on experience)

We are seeking a reliable and customer‑focused Customer Service Representative to support day‑to‑day operations in a fast‑paced logistics and delivery environment. This role plays a key part in ensuring smooth communication between customers, drivers, and internal teams.

Key Responsibilities:

  • Handle inbound and outbound calls related to delivery scheduling and updates
  • Serve as a primary point of contact for customers and internal partners
  • Follow up on open inquiries to ensure timely resolution
  • Support dispatch and delivery coordination for assigned accounts
  • Enter, update, and retrieve information using internal systems and tools
  • Prioritize multiple tasks while meeting service deadlines
  • Provide professional, responsive, and solution‑focused customer service

Qualifications:

  • 1-3 years of customer service or administrative experience (logistics or delivery preferred)
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Outlook and basic Excel
  • Positive attitude with a strong customer‑service mindset

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

About the Company

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Ultimate Staffing Services