Summary
Job title: Customer Service Specialist
Job ID: null
Department: Lincoln - RES
Location: null-null
Description
Summary:
Rensenhouse exists is to work with local manufacturers and those that support them to understand what it is they do, how they do it, and why they do it the way that they do. Then as those facilities want to be faster, safer, or more sustainable, it is our job to combine new technologies, expertise, systems, and services to help those manufacturers achieve their goals and make sure our partners are operating at a level to out produce their competition and the rest of the world. Rensenhouse is looking for people to help make all of this possible and help our customers achieve their goals!
Reports to: Profit Center Manager
Minimum Qualifications:
Must be at least 18 years of age
Pursuing a bachelor's degree
Current, valid driver's license with acceptable driving record
Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)
Preferred Qualifications:
Our Core Values are:
Being personally driven for success
Taking ownership of your role and constantly striving for market leadership
Being mission focused while adapting to the demands of daily challenges
Committed to doing the right thing over what is fastest or easiest
Pursuing constant curiosity to expand your skills and learn from others
Some other traits that will lead to success in customer service include:
Having a desire to make an impact in your community
Creative problem solving skills
Being abstract in your thinking
Detail-oriented
Communicating clearly and concisely via phone and email
Ability to stay organized and prioritize tasks based on impact
Working Conditions:
Conditions vary based on daily demands and will include office, warehouse, and external environments. Some activities will include lifting, sorting, standing, possible extreme heat/cold conditions based on customer sites. Office time may include sitting for extended periods. Training and customer visits will require some travel.
Supervisory Responsibilities: No
Essential Job Functions:
The core pillars of the customer service role include
Answering incoming customer requests by phone, email, and in person walk-ins
Order management and logistics
Writing and delivering complete and accurate quotes
Resolving customer problems
Growing market share with our customer base.
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
Benefits:
Benefits available for this position are:
Insurance - Medical, Dental, Vision Care for full-time positions
Disability Insurance
Life Insurance
401(k)
Paid Sick Leave
Paid Holidays
Paid Vacation
Health Savings Account (HSA) and matching
Dependent Care Flexible Spending Account (FSA)
Teledoc
Paid Pregnancy & New Parent Leave