Customer Service Specialist

Customer Service Specialist

Salary

$38,078.51 - $60,925.61 Annually

Location

City Hall, 815 New Bridge St, Jacksonville, NC

Job Type

Regular - Full Time

Job Number

FY26-00120

Department

Finance Dept

Division

Revenue Division

Opening Date

05/15/2026

Closing Date

5/29/2026 7:30 AM Eastern

• Description
• Benefits
• Questions

General Definition of Work

A Little About The City: Jacksonville has one of the youngest demographics in the US with a median age of 22.7 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville...We are a Caring Community as stated in our City seal.

To learn more about our organizations work culture, click A Little About The City!

The Finance Department: The City of Jacksonville Finance Department, located at City Hall in downtown Jacksonville, is a service department that provides cash and asset management, accounts payable and purchasing, customer billing and collections, contract review and grant monitoring, and budgeting services.

General Description: The City of Jacksonville is looking for a Customer Service Specialist to complete clerical work involving utility customer service and the preparation and maintenance of fiscal or related records. Work is performed under the regular supervision of the Collections Supervisor and/or Revenue Manager.

The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $38,078.51 - $49,502.06 depending on qualifications.

Essential Functions/Typical Tasks

Assisting customers with service requests; providing information; collecting and accounting for fees; preparing and maintaining customer records and files. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Receives telephone calls from utility customers regarding new services, transferring accounts, discontinuing service, change of address, bank drafts, cut on, cut off and billing problems.
• Takes applications for new services, collects appropriate fees, assigns account numbers, sets up customer information and prepares service orders.
• Accepts cash and check payments for utility bills and other fees and services.
• Receives customer inquiries, searches out information, answers customer questions.
• Gathers, assembles, tabulates, checks and files financial data.
• Posts, checks, balances, updates and adjusts utility account on the computer.
• Maintains financial and statistical records and compiles reports.
• Creates service orders, requisitions, and correspondence.
• Accounts for checks and cash received daily and balances against receipts.
• File various fiscal transaction documents.
• Searches documents for posting errors.
• Collates, sort, and compiles fiscal data in accordance with procedures.
• Operates typewriter, calculator, computer and other standard office equipment used to create and maintain records.
• Performs related tasks as required.

Required Education and Experience

Any combination of education and experience equivalent to graduation from high school AND 6 months to 2 years of experience in general office work.

Knowledge, Skills and Abilities

General knowledge of utility, meter reading and bookkeeping terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection and termination procedures, billing, collecting and adjustments; ability to understand and follow oral and written directions; ability to follow detailed work procedures; ability to post accounts and to perform mathematical computations with speed and accuracy; skill in the use of a variety of computer and office machines and some typing ability; ability to establish and maintain effective working relationships with associates, customers and the general public.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.

The City of Jacksonville offers a comprehensive benefits package to all eligible employees. Find out more about the benefits of working with the City.

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Briefly tell us why you would like to work for the City of Jacksonville.

Required Question

Employer City of Jacksonville NC

Address 815 New Bridge Street

PO Box 128

Jacksonville, North Carolina, 28541

Phone 910-938-5386

910-938-5837

Website https://jacksonvillenc.gov/jobs