Customer Service Specialist (Insurance)

We don’t just provide insurance; we help our customers bounce back after life’s unexpected moments. Our Claims team sits at the very heart of what we do. We are looking for empathetic, detail-oriented professionals to join our team in Worcester, Massachusetts.

If you thrive in a collaborative environment and are looking for a steady career path with a healthy work-life balance, this hybrid role is built for you.

salary: $19.5 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

As a Claims Service Representative, you serve as the primary point of contact and a reassuring voice for policyholders navigating a challenging situation. In this role, you will manage initial claim processing while delivering exceptional, customer-focused care.

• Answer incoming calls and perform courteous follow-up outreach to address customer questions clearly and empathetically.

• Review digital claim files for accuracy, confirm policy details, and enter key information into our system.

• Apply established company guidelines to establish claim reserves and coordinate next steps or appraisals for the insured.

• Work alongside claims adjusters and underwriters to share information smoothly and keep the process stress-free for clients.

What We’re Looking For

We want team members who bring positive energy, great organization, and a genuine desire to help others succeed.

• Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings.

• Excellent verbal and written communication skills with the ability to convey complex details simply.

• Proficiency in navigating multiple computer tools, managing electronic records, and working within Microsoft Office.

Skills

• Claims
• Claims Processing
• Customer Service
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  Qualifications
• Years of experience: 2 years
• Experience level: Entry Level
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  

  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.
  
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.