Customer Service Specialist III - Parks and Recreation

Customer Service Specialist III - Parks and Recreation

Salary

$17.53 - $20.81 Hourly

Location

Parks & Rec Admin, Boise, ID

Job Type

Full Time Regular

Job Number

23 -07770

Department

Parks & Recreation

Opening Date

10/23/2026

Closing Date

11/6/2026 12:00 PM Mountain

• Description
• Benefits
• Questions

Summary Statement

Join Boise Parks and Recreation in a customer-focused role supporting the programs that help keep our community active and connected.

The Customer Service Specialist III plays an important role in the day-to-day administration of adult sports leagues, managing registrations, schedules, rosters, field reservations, payments and participant questions. This position also maintains recreation program webpages, processes permits and works with customers and staff to keep information accurate and programs running smoothly.

We're looking for someone who is organized, comfortable learning different systems and enjoys helping people while managing multiple priorities in a busy environment.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and four years of experience working in an office setting assisting customers.

Licensing And Other Requirements

• Valid state-issued drivers license.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• 100% employer-paid medical coverage for you and your family
• PERSI retirement (11.96% employer contribution) plus employer-matched 401(k)/457(b)
• 10 hours vacation per month (grows with tenure), 12 paid holidays, and 8 hours sick leave per month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours' notice will be provided prior to closing. Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Essential Functions

Performs all duties of lower-level positions and provides leadership, coaching, and/or mentoring as needed. Handles complex issues and problems and refers most complex issues to higher-level staff.

Manages adult sports league registration, processes inquiries, updates league rosters, issues invoices and payments, reserves softball fields and performs other league administrative functions. Manages sports email accounts, inputs data for free agent information and works with the webmaster to update information on adult sport webpages.

Maintains multiple recreation program web pages and utilizes league registration software to prepare schedules, enroll participants and maintain accurate information.

Processes beer and wine permits, bounce house agreements and sound permits.

Performs other duties as assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Basic accounting including cash handling and monetary reconciliations
• General business office and telephone etiquette, equipment and procedures
• Record keeping and filing practices
• General customer service techniques
• Organization and department operations, services and policies
• Computer usage including related software.

Ability to:

• Independently work following established policies and procedures
• Operate standard office equipment including a multi-line telephone system
• Use basic math
• Read and understand written documents and instructions
• Receive, comprehend and follow oral instructions
• Operate in a fast-paced, high stress environment
• Read and understand complex laws and other written documents
• Assess varying situations, develop solutions and make decisions with minimal direction
• Perform statistical research and analysis
• Provide high-levels of customer service
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Six years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision and peripheral vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options
• Post-employment health savings account

Retirement and Investment Plans:

• Required participation in PERSI Base Plan retirement benefits with standard employee and City contribution rates
• 401(k) or 457b pre-tax investment options with employer match
• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants
• Alternative transportation incentives

Paid Leave - City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues

Please visit our website for further details mybenefits.cityofboise.org

01

Do you possess a valid state-issued drivers license?

• Yes, I have a valid state-issued drivers license.
• No, I do not currently have a valid state-issued drivers license.

02

Are you at least 19 years of age or older?

• Yes
• No

03

Which best describes your experience providing customer service and administrative support in an office, recreation, program or similar professional setting?

• I have 4 or more years of relevant experience.
• I have 2-3 years of relevant experience.
• I have 1-2 years of relevant experience.
• I have less than 1 year of relevant experience.

04

What interests you about the Customer Service Specialist III position with Boise Parks and Recreation, and what experience would you bring to the role?

Required Question

Employer City of Boise

Address 625 W Idaho St

Boise, Idaho, 83702

Website http://www.cityofboise.org