Customer Service Specialist III - Animal Services

Customer Service Specialist III - Animal Services

Salary

$18.74 - $26.24 Hourly

Location

Land O Lakes, FL

Job Type

Full Time

Job Number

14205-0626

Department

Animal Services Dept.

Division

Animal Services

Opening Date

08/14/2026

Closing Date

8/20/2026 11:59 PM Eastern

Salary Range

$18.74 - $26.24

Pay Grade

N32 (Non-exempt position)

Salary Disclosure

Pay rates are based on education, skill, experience level and internal equity.

• Description
• Benefits
• Questions

General Description

JOIN OUR TEAM AS A CUSTOMER SERVICE SPECIALIST III

Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Duties include lead worker responsibility.

Essential Job Functions

Function as the lead worker in the Customer Service department within Animal Services. Provide information to the public about Animal Services, operations and services. Responsible for managing the Animal Services lobby, this includes its customers (people & animals) all while providing excellent customer service. Responsible for ordering retail supplies, maintaining the pet food pantry, cash drawer handling, overseeing opening and closing procedures. Assigns work to customer service employees and assists in evaluating work performance. Provides specific information about county procedures, regulations, fees, ordinances, permits, billing, and services. Receives requests for information and services. Resolves more difficult questions when referred by staff. Performs clerical duties, processes records, worksheets, logs, and applications for services. Performs data retrieval and entry into an animal software application. Updates information on the computer. Generate reports from the computer. Assists citizens with inquiries, complaints, investigations, billing questions, and account information. Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties. Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of standard office methods and procedures.
• Knowledge of County departments, operations and regulations.
• Ability to maintain records/files, prepare reports and correspondence.
• Ability to interact with the public effectively, courteously, and disseminate information appropriately even during elevated emotional interactions.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively via phone, in person, in writing and on-line.
• Ability to read for comprehension.
• Ability to use a computer and related software.
• Ability to establish and maintain files accurately and legibly.
• Ability to follow complex oral and written instructions.
• Ability to handle animals as needed.
• Ability to assign work and direct the activities of a customer service staff.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication. Must be able to lift 30lbs.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. Three (3) years of experience in customer service duties involving frequent public contact. Supervisory experience preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida drivers license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATIONS TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Which best describes the years of experience you have in customer service duties involving frequent public contact?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05

Do you have supervisory experience?

• No
• Yes

06

Do you possess a valid Florida drivers license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

07

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

08

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

09

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

10

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

11

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

12

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

Required Question

Employer Pasco County

Address 7536 State Street

New Port Richey, Florida, 34654

Phone (727) 847-8030

(727) 847-8103

Website http://www.pascocountyfl.net