Join a dynamic team as a Customer Service Specialist I in a hybrid work environment.
The role involves handling inbound and outbound calls from borrowers and third parties regarding mortgage loans, providing accurate information, and resolving inquiries efficiently while adhering to policies and regulations.
As an entry-level position, responsibilities include managing less complex calls, escalating complex issues, documenting interactions, and sometimes collecting payments.
The position offers $22/hr plus monthly incentives, with an additional $1.50/hr for bilingual (Spanish) skills.
Requirements include a high school diploma or equivalent, with preferred experience in customer service, call centers, or mortgage servicing.
Benefits include healthcare, 401(k) match, training, referral bonuses, and community involvement opportunities.
Note: No interviews or offers via text or chat.